Physicians
Position: Orthopedic Surgeon Describe some of your job duties: I diagnose and give treatment options for painful conditions of the extremities. I have a particular interest in knee and hip arthritis. My patients’ goals drive my care. What is your favorite thing about being a doctor? Helping patients make informed decisions on their care. What is your greatest accomplishment at work? When a patient thanks me for helping them get through a difficult problem. Hometown: Orangeville, IL (10 miles south of Monroe, WI) Hobbies: Weightlifting, cross training, craft beer, chasing my three daughters around. Family/Pets: I’m married with three young girls, a dog (Oscar) and cat (Gerald). At which store would you like to max-out your credit card? ACE Hardware What is your favorite movie or TV series? Joe Pera Talks With You What is your favorite quote, and who said it? “Before you criticize someone, you should walk a mile in their shoes. That way when you criticize them, you are a mile away from them and you have their shoes.” -Jack Handey Education: Undergraduate School – Loras College, BS in Biochemistry 2008 Medical School – University of Illinois, MD 2013 Residency – Spectrum Health/Michigan State University Orthopedic Surgery Residency (Grand Rapids, MI) 2018 Fellowship – NorthShore HealthSystem Hip and Knee Replacement Fellowship (Skokie, IL) 2019 Board Certification – Orthopedics 2022
James M. Banovetz MD, PhD
Thomas R. Guse MD
Marcus J. Haemmerle MD
Mark A. Jordan MD
Joshua D. Troyer MD
Todd M. Williams MD
Orthopedic Surgeon
James M. Banovetz MD, PhD
Orthopedic Surgeon
Thomas R. Guse MD
Orthopedic Surgeon
Marcus J. Haemmerle MD
Orthopedic Surgeon
Mark A. Jordan MD
Orthopedic Surgeon
Joshua D. Troyer MD
Orthopedic Surgeon
Todd M. Williams MD
Physician Assistants
Position: Physician Assistant Describe some of your job duties: I assist with post-operative care, splinting, casting, evaluating new injuries, and working with fracture patients on osteoporosis care. What is your favorite thing about working at SPO? The clinic has a great team atmosphere! What is your greatest accomplishment at work? Developing a bone density program for fracture patients. Hometown: Kimberly, WI Hobbies: I enjoy mountain biking, coaching, traveling, kayaking, reading, gardening and spending time with my family. Family/Pets: My wife, Ashley, and I are foster parents which means we have an ever-changing landscape to our family. We are also proud parents to our dog and cat duo Johnny and June as well as our six laying hens. At which store would you like to max-out your credit card? Campus Cycle What is your favorite movie or TV series? What is your favorite quote, and who said it? “I have no special talent. I am just passionately curious.” – Albert Einstein Position: Physician Assistant Describe some of your job duties: I assist with patient evaluation, treatment and surgery. What is your favorite thing about working at SPO? Talking to patients. What is your greatest accomplishment at work? Being named the top PA in the Aspirus network a few years ago. Hometown: Amherst, WI Hobbies: I enjoy fishing and being a dad. Family/Pets: My wife, Michele, and I have two daughters (Minta and Mia) and two rescue dogs — a Golden Retriever and yellow lab. At which store would you like to max-out your credit card? Fleet Farm, they have everything a guy could need or want. What is your favorite movie or TV series? Jaws (my first preceptor as a student was actually the guy pushing the gurney in the ER scene). TV series? That is a toss-up between Night Court and The Office. What is your favorite quote, and who said it? “Life is tough, but it’s tougher when you’re stupid.” – John Wayne Position: Physician Assistant Describe some of your job duties: I assist orthopedic surgeons in the operating room Favorite thing about working at SPO? Friendly environment Hometown: Rochester, MN Hobbies: Bicycling, hockey, cooking Family/Pets: Son and daughter Position: Physician Assistant Describe some of your job duties: I diagnose and treat patients, assist in surgery and keep Dr. Banovetz in line. Favorite thing about working at SPO? The family atmosphere. What is your greatest accomplishment at work? Listening to Dr. Banovetz’s stories…and still claiming sanity. Hometown: I grew up on a farm in Amherst Junction, WI. Hobbies: I enjoy reading, canning, baking, walking my dog, working on puzzles and playing board games with my children. Family/Pets: My husband Ryan and I have two daughters (Jaedyn and Peyton), two sons (Bronson and Nolan), a Yellow Lab (Simba) and two goldfish (Sunrise and Winter). At which store would you like to max-out your credit card? Target What is your favorite movie or TV series? NCIS What is your favorite quote, and who said it? “Never trust a decision you don’t want your mother to know about.” – Abby Johnson Position: Physician Assistant Describe some of your job duties: I’ve been with the clinic since 1999 and see patients independently or in collaboration with Dr. Guse, taking histories, performing exams, ordering and reviewing tests, performing procedures, and developing treatment plans with the patients. I am also involved with surgeries. I help patients determine when surgery is necessary, do pre-operative instruction, physicals, and preparation, assist during the surgery, and participate in post-operative care in the hospital, Ambulatory Surgical Center (ASC), and clinic. Favorite thing about working at SPO? I love working with the patients and developing relationships with them over the years. It is rewarding to help them achieve their goals. I also enjoy working with our staff. We have a really great group at SPO and the ASC. Hometown: New London, Wisconsin. Hobbies: I enjoy attending my children’s sporting events, traveling, cooking, and spending time with family and friends. Family/Pets: My husband, Brad, and I have three beautiful daughters—Megan, Maddy and Isabelle. Brad is a tenured professor of physics. We also have a Teddy Bear named Regent. At which store would you like to max-out your credit card? Nordstrom or Target What is your favorite movie or TV series? TV series: Modern Family, Schitt’s Creek, Ozark, Marvelous Mrs. Maisel Movie: Harry Potter series What is your favorite quote and who said it? “Just keep swimming.” -Dori Position: Physician Assistant Describe some of your job duties: I evaluate, diagnose, and treat orthopedic injuries, assist our orthopedic surgeons in surgery and provide post-operative follow-up care. Favorite thing about working at SPO? The family atmosphere and the great people I get to work with. Hometown: Lawton, Oklahoma Hobbies: Hunting, hiking, biking and cross-country skiing Family/Pets: My wife, Kim, and I have 4 children — Madi, Owen, Emily and Noah. At which store would you like to max-out your credit card? Cablea’s What is your favorite movie or TV series? The Rock
Ben Phelan PA-C
Jim Lepak PA-C
Jim Radke PA-C
Kari Zdroik PA-C
Tracie Hinaus PA-C
Chad Gregory PA-C
Learn What Makes Our Physician Assistants Special
Physician Assistant
Ben Phelan PA-C
Movie: Stand by Me
TV series: Homeland Physician Assistant
Jim Lepak PA-C
Physician Assistant
Jim Radke PA-C
Physician Assistant
Kari Zdroik PA-C
Physician Assistant
Tracie Hinaus PA-C
Physician Assistant
Chad Gregory PA-C
SPO Physican Assistants
Learn What Makes Our Physician Assistants Special
Physical Therapists
Position: Physical Therapist Certifications: Certified Strength and Conditioning Specialist (National Strength and Conditioning Association) Describe some of your job duties: As a Physical Therapist, I have been trained in thoroughly and precisely analyzing my patients’ movement to identify movement faults that are the root cause of their injury, pain, or decreases in performance. It is my job to help my patients become more aware of these faults so they can identify and correct them in their daily lives; meanwhile, creating a detailed and personalized treatment plan that specifically addresses the needs of the individual. In conjunction with this treatment plan, my patient’s daily movement modifications will help them help themselves and return to their life’s interests as stronger and better moving humans than they were prior to seeking care! What is your favorite thing about working at SPO? I am blown away at the dedication SPO has to developing and fostering their employee’s professional development. They help us become the best we can be in order to give our patients the very best care they can receive. Along with this, a tight-knit atmosphere and ease of communication amongst providers is something that is extremely hard to come by and sets them apart. It is all found at Stevens Point Orthopedics. What is your greatest accomplishment at work? I thoroughly enjoy seeing the “light bulb” come on for my patients when they are able to link their symptoms to their movement. When a patient performs a task with proper movement patterns and is surprised when it isn’t painful I am often seen grinning ear to ear. This is a huge step and one that helps accelerate their improvement! Hometown: Spring Green, WI Hobbies: Weightlifting, golfing, playing baseball, playing guitar, going hiking, camping, fishing, hunting, kayaking…or pretty much anything outdoors. This spring while at home, my fiancée and I planted hundreds of seedlings which has led to a MASSIVE garden! Family/Pets: My wife Kiara and I don’t yet have a family or pets of our own; however, we have the privilege of taking care of her family’s rambunctious 4-year old golden retriever Milo. He is full of energy and extremely fun-loving. I am also the oldest of three children in my family and have two younger sisters. At which store would you like to max-out your credit card? Eddie Bauer or REI What is your favorite movie or TV series? What is your favorite quote, and who said it? “Mental toughness is spartanism with qualities of sacrifice, self-denial, and dedication. It is fearlessness, and it is love.” -Vince Lombardi Position: Physical Therapist Certifications: Orthopedic Certified Specialist Describe some of your job duties: I am privileged to help patients recover from pain, injury, or surgery and get back to a healthier life. I work with exercise to help patients reach their functional goals. What is your favorite thing about working at SPO? The staff is so friendly, energetic, and passionate about what they do. What is your greatest accomplishment at work? Seeing patients do something they never thought they could do. That never gets old! Otherwise, getting a certification as an orthopedic specialist in PT was a big accomplishment. Hometown: Stevens Point, WI Hobbies: I enjoy fishing, golfing, weightlifting, watching basketball, and eating spicy foods. Family/Pets: I am married with two boys: Emet and Elijah. Family is my pride and joy. We also have a Sheltie named Maisy and a cat named Kenya. At which store would you like to max-out your credit card? Anywhere with shoes. I have a lot of shoes. What is your favorite movie or TV series? My favorite movie is Dumb and Dumber. It gets funnier every time I see it! I’m definitely one of those annoying people who still quotes the movie on a regular basis. What is your favorite quote, and who said it? “The greatest mistake you can make in life is continually fearing that you will make one.” -Elbert Hubbard, American author. Position: Physical Therapist Certifications: Vestibular Rehabilitation & Concussion Certification Describe some of your job duties: I help patients reach their rehabilitation goals while having a positive experience and empowering them to continue an active lifestyle. What is your favorite thing about working at SPO? The upbeat, positive environment and all the wonderful staff with the same passion for helping people. What is your greatest accomplishment at work? Becoming a vestibular and concussion certified therapist Hometown: Jefferson, WI (Best town in the U.S.A!) Hobbies: Activities with my family and pets, crafting, gardening, anything outdoors Family/Pets: Husband (Kris), Children (Breleigh and Jordy), Pets (get ready!) mini lop rabbit (Zamba), two dogs (Drake and Woodson), cat (Toothless), and four chickens (Snoopy, Batman, My Little Pony, and Mickey Mouse) At which store would you like to max-out your credit card? Scheels or Amazon What is your favorite movie or TV series? What is your favorite quote, and who said it? “Have I not commanded you? Be strong and courageous. Do not be afraid; do not be discouraged, for the Lord your God will be with you wherever you go.” Joshua 1:9 Position: Physical Therapist Certifications: Director of Physical Therapy Describe some of your job duties: I have a wide variety of job duties. Some call us a physical therapist, others say PT stands for “pain and torture.” What it ultimately comes down to is that I help everyday people have less pain and help them return to their everyday life. I have a special interest in working with sports medicine, from grade school to college athletes and the weekend warriors that get injured, I treat them all. Favorite thing about working at SPO? The family centered atmosphere. What is your greatest accomplishment at work? Helping patients do things that they say that they can’t. Hometown: Stevens Point, WI Hobbies: I enjoy hunting, being home with my wife and kids and watching the Packers! Family/Pets: My wife, Kimara, and I have a daughter (Breleigh), son (Jordy), dog (Drake), cat (Toothless, from the movie How to Train Your Dragon) and rabbit (Zamba) who is in charge of all of the animals. At which store would you like to max-out your credit card? Best Buy What is your favorite movie or TV series? What is your favorite quote, and who said it? “To give anything less than the best is to sacrifice the gift” -Steve Prefontaine Position: Physical Therapist Certifications: Titleist Performance Institute Medical 2 Certified Describe some of your job duties: I work with patients to return them to full health prior to their injuries or surgeries. I work with them to return their strength and movement and prevent any further injuries from occurring. I use a variety of techniques and skills to reduce pain, increase range of motion, and challenge patients to increase strength and endurance. My goal is for them to return to work, sports, and every day hobbies safely and in a timely manner. Favorite thing about working at SPO? My colleagues. The close family bond that we all share and open communication with one another makes it an enjoyable place to be every day. I feel I can go to anyone with questions when I need some help or advice. What is your greatest accomplishment at work? My greatest accomplishment is helping patients recover from an injury or surgery and having them get back to the things they enjoy. Hometown: Green Bay, WI Hobbies: I enjoy working out, football, golfing, outdoor activities and going to sporting events. I also like traveling and seeing the world. I have been to Australia and New Zealand and have a long list of the places I want to go next. Family/Pets: I come from a tight-knit family of five with an older and younger brother. We are very close and are always laughing when we get together. We often joke we could start our own comedy show. I also have a fox red Labrador named Blitz. He is very energetic and loves being outside. At which store would you like to max-out your credit card? I would like to max-out my credit card at Scheels because they offer a large variety of things I like to shop for. What is your favorite movie or TV series? What is your favorite quote, and who said it? “Money will come and go we all know that, but the most important thing in life will always be the people in this room, right here, right now” – Dominic Toretto, Fast Five Position: Physical Therapist Certifications: Describe some of your job duties: I have the joy of working with patients with various musculoskeletal conditions and help them figure out what is impairing them. Together we set recovery goals and work to achieve them. What is your favorite thing about working at SPO? The staff is so nice and you can just tell that they are all committed to this community. What is your greatest accomplishment at work? My greatest accomplishment at work comes when I reach the end of a physical therapy journey with a patient. After we’ve worked together to improve whatever was ailing them, it’s rewarding to successfully discharge them. I’ll always be available if patients need my help in the future, but I find the greatest purpose in getting patients to where they can use the tools we have worked on and fly on their own. Hometown: Elm Grove, WI Hobbies: Playing guitar and singing, running, biking, swimming, and reading Family/Pets: My husband Jon-Ross and our son, Theo. We also have a dog, Ami. At which store would you like to max-out your credit card? Athleta, REI, or Amazon What is your favorite movie or TV series? I love The Crown, The Office, and Parks and Rec What is your favorite quote, and who said it? “Do what you can, with what you have, where you are.” -Teddy Roosevelt Position: Physical Therapist Certifications: Advanced Functional Biomechanics of the Lower Quarter from the Movement Performance Institute Advanced Movement System Impairment Syndromes Courses of the Upper and Lower Quarters from Washington University in St. Louis, MO Describe some of your job duties: I provide physical therapy to anybody in need of PT services. I focus on correcting faulty movements so my clients can return to their previous level of function pain free. I also manage the Noraxon Motion Analysis program. Favorite thing about working at SPO? I enjoy working with people from all walks of life. It is extremely gratifying to be able to help people resume what they love to do without pain or limitations. What is your greatest accomplishment at work? I have worked as a PT for over 30 years in different locations and have held teaching positions at various universities. All of these experiences make me a better clinician. Hometown: I was born in Taiwan but have since been in the United States for over 40 years. Hobbies: I enjoy building computers, quilting and reading. Family/Pets: My husband Jim and I have four children together and multiple grandchildren. I also have four cats at home…we tolerate each other. At which store would you like to max-out your credit card? Amazon What is your favorite movie or TV series? Lawrence of Arabia What is your favorite quote, and who said it? Position: Physical Therapist Describe some of your job duties: I work with my patients to help them decrease pain and increase function/performance. I use a variety of skills and techniques to get people moving better and back to what they enjoy doing. What is your greatest accomplishment at work? Getting people to be able to do things again that they didn’t think they would be able to do. Hometown: Monroe, WI Hobbies: Weightlifting, hunting, fishing, snowboarding, playing/watching sports, hiking, camping, reading. Family/Pets: Wife Danielle, 2 boys Liam and Jackson, dog Freya At which store would you like to max-out your credit card? REI What is your favorite movie or TV series? Position: Physical Therapist Describe some of your job duties: I spend time evaluating movement and finding what deficits are contributing to pain and lack of optimal mobility. Together, we develop goals and a plan for therapy to get back to what matters most to the patient. What is your favorite thing about working at SPO? (Being a PT?) Everyone is so friendly and are all focused on providing the best care to our patients. What is your greatest accomplishment at work? Helping each patient achieve whatever goal is most important to them and getting them back to living their best life. Hometown: Hartland, WI Hobbies: kayaking, spending time with friends and family, being outside, crafting (when I have time), watching gymnastics Family/Pets: My husband (Brandon) and I have a daughter (Emersyn) and two cats (Trixie and Samson). At which store would you like to max-out your credit card? Amazon What is your favorite movie or TV series? What is your favorite quote, and who said it?
Carter Hoffman PT, DPT, CSCS
Dan Burow DPT, OCS
Kimara Riggs PT, DPT
Kris Riggs PT, DPT
Ryan Klapper PT, DPT
Sarah Crow DPT, OCS
Sheila Banovetz MS, PT
Jesse Espe PT, DPT, CSCS
Michelle Retzlaff PT, DPT
Physical Therapist
Carter Hoffman PT, DPT, CSCS
TV Series: The Office
Movie: Remember the Titans Physical Therapist
Dan Burow DPT, OCS
Physical Therapist
Kimara Riggs PT, DPT
Movie: Grease or My Best Friend’s Wedding
TV Series: Friends Physical Therapist
Kris Riggs PT, DPT
TV-series: MASH
Movie: I would have to go with a series, the whole Marvel Universe. Physical Therapist
Ryan Klapper PT, DPT
Movie franchises: Marvel and Fast and The Furious
TV series: Game of Thrones Physical Therapist
Sarah Crow DPT, OCS
Evidence in Motion Manual Therapy Certification and Orthopedic Clinical Specialist Physical Therapist
Sheila Banovetz MS, PT
“A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.” – Mahatma Gandhi Physical Therapist
Jesse Espe PT, DPT, CSCS
TV Series: The Office
Movie: It’s a tie between Shawshank Redemption and Dumb and Dumber, both are cinematic masterpieces. Physical Therapist
Michelle Retzlaff PT, DPT
Movie: Fast and Furious series
TV: Friends, The Resident
“Don’t cry because it’s over, smile because it happened.” – Dr. Seuss
Athletic Training & Strength Coaching
Position: Athletic Trainer Describe some of your job duties: I primarily work as a physician extender for Dr. Banovetz to help him care for his patients and educate them on their orthopedic conditions and treatment options. I am also the director of our Athletic Training Residency Program, a yearlong program for newly graduated athletic trainers to gain athletic training experience in the clinic setting and conduct research. During the school year, you will find me at Pacelli High School, on the football and soccer fields or at the ice rink, where I provide outreach athletic training coverage for their high school athletics. I also serve as the clinic decorator and collaborate on the clinic’s marketing and social media. Favorite thing about working at SPO? We’re all one big family here in the clinic and we care for our patients just like they are part of our family. What is your greatest accomplishment at work? Unfortunately, as an athletic trainer, I typically only see athletes after an injury has occurred. Often times their injuries are traumatic or season ending, but what I find most rewarding is being by their side from the moment the injury happens, through their recovery process and watching them get back to doing what they love. That’s my favorite, although I would prefer they never get injured in the first place! Hometown: Waunakee, WI Hobbies: I enjoy completing projects around the house, including repurposing old things into new things, crafting, gardening and working out in the yard, spending time with family and friends, exercising, cooking and reading. At which store would you like to max-out your credit card? Tough question. It would probably be the hardware store, as I like to repurpose old furniture (and junk) to make it new again! What is your favorite movie or TV series? I really enjoy the new TV show, A Million Little Things. This show messes with all my emotions and keeps me on edge. As for movies, I can’t ever pick just one because it really depends on my mood. I enjoy action and thriller (not scary) movies but someone else has to pick them to watch. (Netflix and I can’t ever agree on what to watch). I do also like a good Nicholas Sparks book turned movie! What is your favorite quote, and who said it? “It’s hard to beat a person who never gives up.” -Babe Ruth Position: Strength and Conditioning Coach Describe some of your job duties: I strength-train clients and help the WPI team with motion analyses. Whatever they need to do to help their clients be better at their chosen sport or endeavor – I’m ready to help. What is your favorite thing about working at SPO? My coworkers. They immediately made me feel like part of the team and care about helping me grow in my profession. What is your greatest accomplishment at work? My greatest accomplishments in my work have been being able to educate and build clients’ confidence in their own strength and abilities. Hometown: Sherburn, MN Hobbies: Hiking, kayaking, biking, traveling, binge-watching shows, working out, visiting family. An interesting fact about me is that more than half of my closet is thrifted! Family/Pets: Six siblings and two dogs At which store would you like to max out your credit card? Goat (all the sneakers 🙂 What is your favorite movie or TV series? New Girl What is your favorite quote, and who said it? “If you are more fortunate than others, build a longer table, not a taller fence.”- Unknown Undergraduate School: UW-Stout Graduate School: UW-River Falls Certifications: ACE Personal Trainer and Exercise Physiologist Special Interests (PT-related): Injury prevention and rehab for athletes. I was a multi-sport athlete in high school and have loved watching my younger siblings grow and improve in their sports over the years as well. I started writing them programs and fell in love with sport-specific strength and conditioning training. The detail orientation required to get these athletes to their full potential, while simultaneously working to prevent injury, became a passion of mine and led to my current position with WPI. 
Amanda
Morgan
Athletic Trainer
Amanda
Strength and Conditioning Coach
Morgan
Joint Journey
Describe some of your job duties: I work closely with patients who will be having a total joint replacement. I provide pre-op education and post-op physical therapy — both in the Ambulatory Surgery Center and in the outpatient clinic. These one-on-one interactions provide patients with a very individualized and guided Joint Journey experience. Favorite thing about working at SPO: The very upbeat and positive work environment where everyone is so friendly and helpful! What is your greatest accomplishment at work? Having a patient say they had a great experience working with me, are happy with their outcome, and have been able to return to doing the things they love! Hometown: Stevens Point, WI Hobbies: Traveling, kayaking, boating, golfing, camping, biking, simply enjoying the outdoors and preferably warm weather, spending time with family and friends. Family/Pets: Siamese cat named Caesar At which store would you like to max-out your credit card? Scheel’s What is your favorite quote, and who said it? “Live life with no excuses, travel with no regret.” -Oscar Wilde Describe some of your job duties: I provide pre-op education to patients regarding what to expect with their joint replacement and ensure they have the needed equipment at home. I help the patient identify their discharge plan and set up their post op physical therapy. I round on the patient while they are at the hospital and follow up with them for several weeks after their surgery. I am the “medical concierge” for the patient to coordinate a smooth surgical experience. What is your favorite thing about working at SPO? My coworkers – everyone is truly very nice, helpful and happy. Everyone works well together to provide an exceptional patient experience. I am so excited to be part of this team! What is your greatest accomplishment at work? Surviving Athena! On a more serious note, I’ve had the privilege to personally work with over 1800 joint replacement patients over the last 7 years. Hometown: Stevens Point, WI Hobbies: Being in the outdoors, antiquing, trying new recipes, Scrabble Family/Pets: Husband Jon, four sons (Matt, Mike, Jonah & Nate) and a golden retriever Eva At which store would you like to max-out your credit card? Williams Sonoma What is your favorite movie or TV series? The Proposal What is your favorite quote, and who said it? “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou
Renee MS, PT
Shawn RN
Joint Physical Therapist
Renee MS, PT
Joint Nurse Coordinator
Shawn RN
Clinical Staff
Position: Registered Nurse/Clinical Supervisor Describe some of your job duties: I have the rare opportunity of working as a nurse in clinic with patients, while also being in an administrative role as clinic supervisor. I ensure the surgeons’ patients are taken care of in regards to appointments, scheduling surgery, patient education and any other questions that may arise. In addition, I supervise the patient care staff team here, managing clinic work flows, and ensuring world class treatment for our patients. Favorite thing about working at SPO: I love the friendly, family atmosphere and the emphasis on excellent patient customer service. The providers are all very understanding, caring and pleasant to work with. Hometown: I grew up on a small Christian campground in Rome, NY. Hobbies: I enjoy photography, boating, gardening, singing, ballroom dancing and traveling. Family/Pets: I am married to an amazing man who is so caring, thoughtful and quite the geek: Devon. Together we have a son (Connor), daughter (Harmony) and two dogs named Chuck and Henry. What is your greatest accomplishment at work? With growth in any business there are expected “growing pains.” During such times, I have created workflows to ensure the smoothest transitions possible. The most recent instance occurred when the three new providers and four additional staff started while I was on maternity leave. While the transition wasn’t without some learning opportunities, I am proud of every team member. At which store would you like to max-out your credit card? Pottery Barn (although I’ve probably only bought two things to date because I’m too cheap) What is your favorite movie or TV series? What is your favorite quote, and who said it? “There are no problems, only opportunities.” – Unknown Position: Certified Medical Assistant Describe some of your job duties: So far, I have just been rooming patients prior to their office visit with the provider but eventually I will be learning to do brace fittings, scheduling appointments and so much more. What is your favorite thing about working at SPO? The people! Everyone has been so nice and welcoming. Hometown: Wausau, WI Hobbies: Reading, I am obsessed with DIY things although I am not as crafty as I would like to be. I’m learning how to knit, sew, and eventually I’d like to get into beading since my future mother in law has been sharing her Native American beadwork with me. Family/Pets: My family consists of my wonderful fiancée, Victor, our two boys (Carter and Leo) and our dogs (Lola Bea and Juice). At which store would you like to max-out your credit card? A maxed-out credit card is a no-no for me, but if I absolutely had too, it would be T.J. Maxx. What is your favorite movie or TV series? I cannot narrow it down to just one favorite movie or show but I do LOVE the Rocky and Creed movies. My favorite TV show would be Friends. What is your favorite quote, and who said it? “Some people want it to happen, some wish it would happen and some people make it happen.” -The Great Michael Jordan. I love this as it is a friendly reminder to myself that nothing worth it will come without putting in the work. Position: Certified Medical Assistant (casual) Describe some of your job duties: Appointment and surgery scheduling, rooming patients, prior authorizations, patient education, suture and staple removal What is your favorite thing about working at SPO? The compassion and sincerity that the clinic offers to their patients and how welcoming the staff is. What is your greatest accomplishment at work? Learning about the world of orthopedics! It’s been fun to further my knowledge. Hometown: Stevens Point, WI Hobbies: In my free time I enjoy baking, playing with the kiddos/family time, visiting various coffee shops while drinking lots of coffee, scrapbooking/card making, and sleeping when I can to try and catch up on the years missed from my kids. I also recently took on jewelry making with metal stamping which has been a lot of fun! Family/Pets: God has blessed me with my wonderful hubby, Ryan, and three beautiful daughters—Natalie, Addison and Lauren. We have a Teddy Bear puppy named Tanner. He is an awesome little addition to our family. At which store would you like to max-out your credit card? TjMaxx What is your favorite movie or TV series? Chicago Series: Fire, PD, Med What is your favorite quote, and who said it? “For I know that plans I have for you, declares the LORD. Plans to prosper you, and not to harm you, plans to give you HOPE and a future.” -Jeremiah 29:11 Position: Scheduling Coordinator Describe some of your job duties: I schedule surgeries, MRIs and follow-up appointments for the physicians and complete prior-authorization requests for insurance purposes. Favorite thing about working at SPO? I enjoy the patient contact I have, as well as the providers and coworkers that I work with. What is your greatest accomplishment at work? I am proud to have successfully navigated through all of the computer system changes over the years. Hometown: Stevens Point, WI Hobbies: I enjoy walking, gardening, biking and watching Packer and Badger games Family/Pets: I have a husband (Tom), mother, two brothers, a sister, and dog named Ellie. At which store would you like to max-out your credit card? I’m not really a shopper, but I like Costco. What is your favorite movie or TV series? American Idol What is your favorite quote, and who said it? “If you love something, set it free. If it comes back to you, it is yours. If it doesn’t, it never was.” – Richard Bach Position: Certified Medical Assistant Describe some of your job duties: I room patients, check vitals and schedule patients for new or returning appointments. I also complete suture and staple removals and fit patients for braces. What is your favorite thing about working at SPO? My favorite thing about working at SPO are the people and the high importance they place on family. Hometown: Wisconsin Rapids, WI Hobbies: I enjoy movie night with my family and decorating my home/yard. Family/Pets: My husband and I have 3 kids and 2 puppies. At which store would you like to max-out your credit card? A jewelry store or TJ Maxx What is your favorite movie or TV series? Investigation ID and anything on HGTV What is your favorite quote, and who said it? “Change will not come if we wait for some other person or some other time. We are the ones we’ve been waiting for. We are the change that we seek.” -Barack Obama Position: Certified Medical Assistant Describe some of your job duties: I room patients, triage phone calls, schedule and educate patients on surgery and fit braces. Favorite thing about working at SPO? My favorite thing about working at SPO is the friendly, small-town atmosphere of the clinic. What is your greatest accomplishment at work? The relationships and trust that I have built with the providers I work for. Hometown: Bancroft, WI Hobbies: I enjoy hunting, fishing and kayaking. Family/Pets: My husband Joel and I have a son (Ace) together and a Pug named Nola. At which store would you like to max-out your credit card? Target What is your favorite movie or TV series? Vanderpump Rules What is your favorite quote, and who said it? “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou Position: Certified Medical Assistant Describe some of your job duties: I room patients, triage phone calls and fit most braces. Favorite thing about working at SPO? My favorite thing about working at SPO is the family-like environment. What is your greatest accomplishment at work? My greatest accomplishment is learning how to do ultrasound-guided injections and in-office procedures. Hometown: Rosholt, WI Hobbies: I enjoy fishing, kayaking and reading. Family/Pets: My husband Dustin and I have a dog named River and a cat named Bob. At which store would you like to max-out your credit card? Target What is your favorite movie or TV series? New Girl & Super Natural What is your favorite quote, and who said it? Position: Certified Medical Assistant Describe some of your job duties: I schedule surgeries, take vitals, assist with in-office procedures, address phone messages, remove casts, prepare patient charts and fit braces. Favorite thing about working at SPO: I love how everyone works together to make sure everything is done in a timely manner. It’s a very fun facility to be at when we all enjoy coming to work each day. What is your greatest accomplishment at work? My greatest accomplishment at work is becoming and staying organized. This helps me assist the physicians in providing the best possible care for all of our patients. Hometown: Amherst, WI Hobbies: I enjoy hunting, running, dog training and photography. Family/Pets: My husband and I have two dogs together, Bentley and Jetta. They are both Vizslas — a versatile hunting breed that originated in Hungary. Bentley has done very well in the North American Versatile Hunting Dog Association (NAVHDA) and qualified for the Invitational in 2019, which is the highest level in NAVHDA. Jetta is also involved in the NAVHDA testing system. At which store would you like to max-out your credit card? Amazon What is your favorite movie or TV series? Heartland What is your favorite quote, and who said it? Position: Certified Medical Assistant Describe some of your job duties: I greet the patient in the waiting room and then escort them to an exam room. I obtain vitals, initial information and anything that will be important for the provider to know. I escort patients down to x-ray if images are needed as well. I also input patient information into our system and make sure all patient charts are as up to date as possible. What is your favorite thing about working at SPO? I like that the environment is conducive for learning and that all the staff are willing to help and answer questions. There is never a day that we are not smiling or laughing about something. What is your greatest accomplishment at work? I feel that my greatest accomplishment so far is that I learned my role quickly and I was able to jump right in and help with patients. Hometown: I was born in Plymouth, WI, raised in the Fond du Lac Area, and currently live in Rome, WI on the lake. Hobbies: I play recreational volleyball in the summer and I make custom tumblers. Family/Pets: I have been married to my husband Niles since 2011, together we have 3 boys (Carson, Kingston, Bohden) and we are always busy and going. We also recently added a kitten named Jagger to our family. At which store would you like to max-out your credit card? Amazon or Michael’s What is your favorite movie or TV series? Favorite movie is Pretty Woman and favorite show Grey’s Anatomy What is your favorite quote, and who said it? “Nobody can make you feel inferior without your consent.” – Eleanor Roosevelt Position: Model, prop, and part-time coat-rack. Describe some of your job duties: I have a variety of job duties. I greet guests as they enter the clinic, teach patients about joints and the skeletal structure, and help explain procedures to clients by modeling my own bones. Favorite thing about working at SPO? I really enjoy working with people. Working at SPO really keeps me on my metatarsals. I also enjoy being a resource for patients and my colleges. No”body” can do what I do. Hometown: The graveyard on the outskirts of town. Hobbies: I love telling jokes. My coworkers are always telling me how humerus I am! Family/Pets: I have a French bulldog named Napoleon Bone-apart. We get along well, though he does occasionally attempt to chew on my femur when he gets upset with me. Position: Radiologic Technologist, RT(R) Describe some of your job duties: I perform x-rays, as requested by providers, to aide in patient treatment and maintain PACS requests for sending and receiving images from other facilities. Favorite thing about working at SPO? I enjoy the independent working environment, which allows us to make decisions to best serve our patients, and a community atmosphere where everyone works together as a team. What is your greatest accomplishment at work? Continuing to learn even after being in this career for 20 years! Hometown: Tigerton, WI Hobbies: Any outdoor activities such as hunting, fishing, archery, biking, hiking and kayaking. Family/Pets: My wife, Terrie, and I have two daughters (Kaylee and Addisyn) and a puppy named Lucy. At which store would you like to max-out your credit card? Cabela’s What is your favorite movie or TV series? Seinfeld What is your favorite quote, and who said it? “Nobody who ever gave his best regretted it” -George Halas Position: Radiologic Technologist, RT(R) Describe some of your job duties: I take x-rays of our patients to help the providers determine fractures, help with surgical planning and diagnosing other pathologies. I do other miscellaneous tasks such as import x-rays into our computer system, send images to other facilities and help with medical records. What is your favorite thing about working at SPO? My co-workers. Its great having co-workers that are so nice and you can joke around with. It definitely makes the work day more enjoyable. Hometown: Nekoosa, WI Hobbies: TRAVELING is my favorite thing to do! I have been to Australia, New Zealand, Hawaii, Alaska, Greece, Italy, Ireland, the Bahamas and hopefully many more places to come in the future. When I’m at home I like to ski, knit, play volleyball, plan vacations for myself or other people and watch movies. Family/Pets: I am married with two sons and two cats. Position: Certified Medical Assistant Describe some of your job duties: Some of my job duties include rooming patients, taking vitals and scheduling surgeries. Favorite thing about working at SPO? My favorite thing about working at SPO is the hometown feel of the clinic. What is your greatest accomplishment at work? I haven’t accomplished it YET, but as soon as I get the computer system down I will probably throw a party for myself. Hometown: Stevens Point, WI Hobbies: Hanging out with family Family/Pets: My husband Ethan and I have two children, Landen and Raelynn. At which store would you like to max-out your credit card? Hobby Lobby What is your favorite movie or TV series? Anything on BRAVO What is your favorite quote, and who said it? “Be who you are and say what you feel, because those who mind don’t matter and those who matter don’t mind.” -Dr. Seuss
Cheryl
Christy RN
Gao
Julie
Lori K.
Lou
Mallory
Megan G.
Megan H.
Mellissa
Mr. Bones
Ryan T.
Sabrina
Stacey
Certified Medical Assistant
Cheryl
Clinical Supervisor
Christy RN
TV series: The Good Doctor
Movie(s): Any of the Borne Films Certified Medical Assistant
Gao
Certified Medical Assistant
Julie
Scheduling Coordinator
Lori K.
Certified Medical Assistant
Lou
Certified Medical Assistant
Mallory
Certified Medical Assistant
Megan G.
“While on this ride called life you have to take the good with the bad. Smile when you’re sad. Love what you got, remember what you had. Always forgive, but never forget. Learn from your mistakes, but never regret. People change, things go wrong. Just remember life goes on.” -Chime Certified Medical Assistant
Megan H.
“Everyone is a genius but if you judge a fish by its ability to climb a tree, it will live its whole
life believing it’s stupid.” – Albert Einstein Certified Medical Assistant
Mellissa
Model and Coat-rack
Mr. Bones
Radiologic Tech.
Ryan T.
Radiologic Tech.
Sabrina
Certified Medical Assistant
Stacey
Administration
Position: Marketing Manager Describe some of your job duties: I manage the day to day marketing activities of the clinic and maintain the long term marketing strategy for SPO. I develop multi-channel marketing strategies to further engage patients, staff and the community with the company, coordinate with designers to create print and digital pieces and plan and execute company events. Forms of advertising I utilize include print, radio, social media content, sponsorships, local partnerships, informational seminars, interviews, and commercials. What is your favorite thing about working at SPO? My favorite thing about working at SPO is the autonomy and trust given to employees to complete tasks. What is your greatest accomplishment at work? My greatest accomplishment at work is developing the guidelines for this position, as I am the first full-time marketer for the clinic. Hometown: Stevens Point, WI Hobbies: In my free time I enjoy painting, boating, watching movies, yoga, antiquing, and spending summer days at the lake. Family/Pets: I come from a family of five and have two younger brothers. I also have a small poodle mix named Chip. He is named after the host of the popular HGTV show Fixer Upper, Chip Gaines. At which store would you like to max-out your credit card? World Market What is your favorite movie or TV series? Greys Anatomy What is your favorite quote, and who said it? “There is no such thing as a coincidence because everything happens for a reason.” -Unknown Position: IT Specialist Describe some of your job duties: Being that SPO is a smaller clinic I have a variety of job duties. My main priority is taking care of all the computer systems in the clinic—PC’s, servers, network and wireless. What is your favorite thing about working at SPO? I enjoy the variety I have in my job. I am never doing the same thing over and over again. I also really enjoy the people I work with. Hometown: Eagle River, WI Hobbies: I enjoy tinkering with computers, of course, home improvement projects and watching the Packers. Family/Pets: I have a wife, Karalyn and a daughter, Megan, who has red curly hair. We also have a very spoiled puppy named Ginger. Position: Administrator Describe some of your job duties: First and foremost, I help to ensure the absolute best patient experience at the clinic. I also manage, maintain and implement efficient and effective operations. Providing world class treatment and hometown care is the number one goal of SPO and it’s my job to ensure we are succeeding at that. What is your favorite thing about working at SPO? I joined the SPO team just near the end of 2014 and from the time I stepped in to the office I was treated like family. Then I learned just how much each employee cares for and treats our patients and I knew I would enjoy partnering with each person…and that is my favorite part of working at SPO. What is your greatest accomplishment at work? Being part of the process of hiring an amazing team. Hometown: Is this a Central Wisconsin question where I’m supposed to say my maiden name? Since I don’t have a maiden name I’ll just answer it the typical Midwestern way. I was born in Clinton, IA but moved around a lot while growing up. I graduated high school in Colorado and that’s where my parents still reside so I tend to claim Colorado as home. Hobbies: I enjoy running, swimming, reading, photography, traveling, camping, hunting, spending time with family and woodwork…just to name a few. Family/Pets: I am married to my wonderful wife Erin and we have one son At which store would you like to max-out your credit card? I would never max out any credit card. What is your favorite movie or TV series? Chuck What is your favorite quote, and who said it? “Stand still long enough and you’ll get run over.” -Will Rogers Describe some of your job duties: I do a little bit of everything administration related. What is your favorite thing about working at SPO? I enjoy the variety of tasks I encounter each day. Every day is different! Hometown: Wausau, WI Hobbies: I enjoy taking care of my horses and dogs, hunting and doing anything outdoors. Family/Pets: I have four horses and two dogs. At which store would you like to max-out your credit card? None, I hate debt! What is your favorite movie or TV series? Just one? Describe some of your job duties: My responsibilities include paying the bills and whatever project Stephanie can dream up! What is your favorite thing about working at SPO? The flexibility and the VERY friendly co-workers. What is your greatest accomplishment at work? Learning how to locate where everyone sits. Hometown: Stevens Point – born and raised baby! Hobbies: Big time crafter and performing in theater projections Family/Pets: Married 40 years – have 3 children and 2 grandsons At which store would you like to max-out your credit card? So many to choose from but I would say Lowes. What is your favorite movie or TV series? Greys Anatomy – hands down What is your favorite quote, and who said it? “Slippery little sucker!” – Julia Roberts in Pretty Woman
Gabrielle
Paul
Shane
Stephanie
Wendy
Marketing Manager
Gabrielle
Network Admin.
Paul
Administrator
Shane
Business Manager
Stephanie
Administrative Clerk
Wendy
Billing
Position: Medical Coder – Certified Coding Associate Describe some of your job duties: I assign medical codes to patient interactions for the billing department, including office visits and surgeries. I also assist with Physical Therapy authorizations. What is your favorite thing about working at SPO? The great and friendly staff. What is your greatest accomplishment at work? I passed my CPC Certification Exam with an 87% on my first attempt. Hometown: Milwaukee, WI Hobbies: I enjoy fishing (during every season), kayaking and hunting. Family/Pets: I am married and have two Rottweilers. At which store would you like to max-out your credit card? Fleet Farm — if they don’t have it you don’t need it. What is your favorite movie or TV series? A Knight’s Tale, starring Mark Addy (because his last name is my first name) What is your favorite quote, and who said it? “With God all things are possible.” –Jesus, Matthew 19:26 Position: Billing Specialist Describe some of your job duties: I work with the administration staff to learn more about the department and complete related projects Favorite thing about working at SPO: Everyone here is so friendly and welcoming. What is your greatest accomplishment at work? Becoming a master at Excel. Hometown: Custer, WI Hobbies: I enjoy fishing, kayaking, hanging out with friends and watching movies. Family/Pets: My family consists of my parents, Perry and Kathy, and my two older brothers, Adam and Matthew. I have a cat named Misty and a mini shepherd/poodle dog named Tucker. At which store would you like to max-out your credit card? Gordmans What is your favorite movie or TV series? The Office What is your favorite quote, and who said it? “Believe you can and you’re halfway there.” -Theodore Roosevelt Position: Prior Authorization Specialist Describe some of your job duties: I act as a liaison between the clinic and the insurance company. I work to ensure that surgeries and physical therapy appointments have prior authorization from insurance companies. I love the challenge of meeting difficult deadlines and figuring out how can I get the job done quickly without sacrificing quality. What is your favorite thing about working at SPO? My favorite thing about SPO is getting to work with an incredible group of people. What is your greatest accomplishment at work? My greatest accomplishment is successfully transitioning from working at the hospital to Stevens Point Orthopedics. During this transition, I was able to establish an organized prior authorization workflow along with a detailed record keeping system. Hometown: West Allis, WI Hobbies: I am not super crafty, but enjoy a good DIY project. I sprout seeds, brew kombucha and create essential oil blends. I love being outside, especially when the weather is pleasant. During spring and summer, I enjoy kayaking on the Chain of Lakes in Waupaca, feeding and watching the hummingbirds, growing my own tomatoes and canning salsa. In fall, I like to visit state parks to enjoy the colors of the season. During winter, I love to visit the Apostle Islands Ice Caves whenever they are open. Family/Pets: I live with my husband Mark, who is a wound care certified RN, and our two rescue dogs, Poppy and Oreo. At which store would you like to max-out your credit card? Any garden center…I would buy every flower, bird feeder, tree, etc. What is your favorite movie or TV series? Discover Wisconsin What is your favorite quote, and who said it? “Heaven is under our feet as well as over our heads.” – Henry David Thoreau Walden Position: Billing Manager Describe some of your job duties: I maintain accounts receivable, enter data and work with insurance companies. What is your favorite thing about working at SPO? My co-workers. Hometown: Curtiss, WI Hobbies: I enjoy sports, biking, reading, cooking and fishing (if the fish are biting). Family/Pets: My husband, who is an avid hunter and fisherman, and I have two daughters together. My oldest daughter is a law student at the University of Iowa. My youngest daughter attends the University of Wisconsin-Madison, majoring in Political Science and International Studies. Position: Transcriptionist & Medical Records Coordinator Describe some of your job duties: I edit dictated reports, export charts and other documents to various facilities and maintain medical records — completing appropriate forms, scanning and faxing documents. Favorite thing about working at SPO? My favorite thing about working at SPO are the supportive co-workers and team atmosphere. What is your greatest accomplishment at work? My greatest work accomplishments include obtaining 25 plus years of transcription experience, learning the different software programs utilized throughout the years and expanding my knowledge about medical records. Hometown: Neenah, WI Hobbies: I enjoy gardening, beading and jewelry making and boating. Family/Pets: My husband Jim and I have two daughters (Sarah and Kimberly) and three fur children Lucy, Jack and Ruby. At which store would you like to max-out your credit card? Amazon What is your favorite movie or TV series? This is Us What is your favorite quote, and who said it? “If there ever comes a day we can’t be together, keep me in your heart, I’ll stay there forever.” – A.A. Milne Position: Referral Coordinator Describe some of your job duties: I welcome patients to the clinic, check them in for appointments and update personal information. I collect payments and answer patient questions or direct them to the appropriate person for answers. I assist patients by answering phones, taking messages and scheduling appointments. I utilize the patient portal to update patient information and schedule appointments. I also assist medical staff with the upkeep of patient charts by scanning and retrieving faxes. Additionally, I do so much more as an Appointment Coordinator, I really am quite amazing. Favorite thing about working at SPO: The people…I love my coworkers and the people who come into the clinic each day. Every day has challenges and joys due to the wonderful people I get to interact with. What is your greatest accomplishment at work? In the words of the US Post Office “Neither snow nor rain nor heat nor gloom of night…” prevents the SPO reception staff from being present with a smile during work hours. Reception will be here for you! Hometown: I grew up in Milladore, a little town west of Stevens Point, WI. Hobbies: I enjoy scrapbooking, reading, biking, singing, attending sporting events, spending time with my friends and family, shopping and movies. Family/Pets: I am the second of 5 children to Douglas and Elizabeth. I have two brothers (Douglas and James), two sisters (Mary and Ruth) and one nephew (Noah). I also have three rescue cats — Amber, Tramp and Verbose — that are full of fun and mischievousness. At which store would you like to max-out your credit card? Barnes and Noble! I love reading and belong to a book club through the Portage County Public Library. Books can take you on some awesome adventures. What is your favorite movie or TV series? My Favorite Movie is Overboard, the original one with Goldie Hawn and Kurt Russell. My favorite TV series is a blast from the past, I Dream of Jeanie. What is your favorite quote, and who said it? “Life isn’t about waiting for the storm to pass; it’s about learning to dance in the rain.” -Vivian Greene Position: Prior Authorization Specialist Describe some of your job duties: Checking in patients, scheduling appointments, following up on work comp cases and claims. What is your favorite thing about working at SPO? Teamwork What is your greatest accomplishment at work? Making it through an 8-hour shift. Hometown: Waupaca, WI Hobbies: Camping Family/Pets: Dog-Frankie At which store would you like to max-out your credit card? Hobby Lobby What is your favorite movie or TV series? Bridges of Madison County What is your favorite quote, and who said it? “If you see someone without a smile, give them one of yours.” -Dolly Parton
Addy
Amy
Beth
Lori L.
Mary Ellen
Ann
Tina
Medical Coder
Addy
Billing Specialist
Amy
Prior Authorization Specialist
Beth
Billing Manager
Lori L.
Medical Records Coordinator
Mary Ellen
Referral Coordinator
Ann
Prior Authorization Specialist
Tina
Appointment Coordinators
Position: Appointment Coordinator Describe some of your job duties: I greet and help patients schedule appointments, scan and update patient records and help maintain a good clinic experience for our patients from the beginning of their appointment to end. What is your favorite thing about working at SPO? I love meeting all the patients, working with great co-workers and staff and being the clinic cheerleader for the Green Bay Packers. What is your greatest accomplishment at work? Learning new things and moving forward with new challenges. Hometown: I was born in Tacoma, WA while my dad was stationed there for military service but am a Stevens Point native. Hobbies: I enjoy entertaining and trying new recipes out for friends and family, camping, traveling and fishing. Family/Pets: I am the third oldest of four siblings (two older sisters and one younger brother). My longtime other half, Dan, and I have two rescue cats (Squeak and Ed). At which store would you like to max-out your credit card? Any grocery store because I love to cook. What is your favorite movie or TV series? My favorite movies are the African Queen and Bridge Over The River Kwai What is your favorite quote, and who said it? “The most important thing is to enjoy your life—to be happy—it’s all that matters.” -Audrey Hepburn Position: Appointment Coordinator Describe some of your job duties: I check-in patients, schedule appointments, and answer incoming phone calls. What is your favorite thing about working at SPO? I enjoy helping patients and working in a friendly environment. Hometown: Coloma, WI Family/Pets: I have two cats and a German Shepard. At which store would you like to max-out your credit card? Amazon What is your favorite movie or TV series? What is your favorite quote, and who said it? “In every walk with nature one receives far more than he seeks.” –John Muir Position: PT Appointment Coordinator Describe some of your job duties: I am responsible for greeting, directing, checking in and collecting payments from patients. I also schedule appointments, answer phones and direct calls to appropriate staff, update patient forms as needed, scan patient information into charts, help plan luncheons and festivities for the clinic and partake in some fun marketing ideas. Favorite thing about working at SPO? My favorite thing about working at SPO are the patients and staff. What is your greatest accomplishment at work? I enjoy helping patients feel comfortable and hopefully brightening up their day. Hometown: Stevens Point, WI Hobbies: I enjoy spending time with family, exercising, gardening, camping and partaking in the varying activities friends asks me to join. Family/Pets: I am the third of four siblings, married to my husband, Shawn, with two sons (Ted and Joe) and two dogs named Buddy and Daisy. At which store would you like to max-out your credit card? Hansen’s Furniture store in Waupaca What is your favorite movie or TV series? Dirty Dancing What is your favorite quote, and who said it? “There are two ways of spreading light: to be the candle or the mirror that reflects it.” – Edith Wharton Position: Appointment Coordinator Describe some of your job duties: I check-in patients for their appointments, schedule appointments and answer incoming phone calls. What is your favorite thing about working at SPO? The positive and exciting work environment. Hometown: Waupaca, WI Hobbies: I enjoy baking, reading and trying out new hobbies. Family/Pets: I am married and we have a long-haired Chihuahua named Titus. At which store would you like to max-out your credit card? Hobby Lobby What is your favorite movie or TV series? My favorite movie is anything Disney and my favorite TV series is Pretty Little Liars. What is your favorite quote, and who said it? “We can complain because rose bushes have thorns, or rejoice because thorn bushes have roses.” -Abraham Lincoln Position: Appointment Coordinator Describe some of your job duties: I check in patients for their appointments, answer telephones, make appointments and smile. What is your favorite thing about working at SPO? My co-workers and the physicians, everyone is very nice! What is your greatest accomplishment at work? Getting to work on time. Hometown: Stevens Point, WI Hobbies: I enjoy golfing (when I can), fishing and watching my children play softball and baseball. Family/Pets: My husband and I have three children and a dog named Mitsey. At which store would you like to max-out your credit card? Either Scheels or Barnes & Noble, I love sports and reading. What is your favorite movie or TV series? Greys Anatomy or anything with Tom Hanks in it What is your favorite quote, and who said it? “It’s supposed to be hard. If it wasn’t hard, everyone would do it. The hard…is what makes it great.” -Jimmy Dugan, League of Their Own Position: Appointment Coordinator Describe some of your job duties: I greet patients as they check in for their appointments. I also help patients schedule appointments, answer incoming phone calls, scan and update patient records and help maintain a good clinic experience for our patients from the beginning of their appointment to end. What is your favorite thing about working at SPO? I love the positive work environment. Our patients always come first and that is very important to me. Hometown: I was born in Glenview IL, but at around the age of 8 my mom moved my brothers and I to Waupaca WI. Hobbies: I enjoy traveling (when I can), enjoying time on the Waupaca Chain O’ Lakes, cooking, cleaning, and reading poetry books. I also love spending time with my boyfriend, cats, family/friends. Family/Pets: I am the youngest of three children in our family. I have two older brothers, Ryan and Alex Severin. I’ve started my own little family with my boyfriend, Jared, and our two cats. At which store would you like to max-out your credit card? I would never max out a credit card in real life, but if I had to choose it would be American Eagle or a Home Goods store. What is your favorite movie or TV series? I really enjoy “junk” reality tv, as my boyfriend would call it. Master Chef is always a good one or The Bachelor/ Bachelorette. I love comedy movies, so anything funny. What is your favorite quote, and who said it? “If you were born with the weakness to fall you were born with the strength to rise.” -Rupi Kaur Position: Appointment Coordinator Describe some of your job duties: I check in patients and answer phone calls to schedule appointments. What is your favorite thing about working at SPO? Working with people and a great staff. Hometown: Stevens Point, WI Hobbies: Fishing with my son and watching my daughter play softball. Family/Pets: My husband and I have two children and a dog, Sadie. What is your favorite movie or TV series? Yellowstone What is your favorite quote, and who said it? “Don’t let the fear of striking out hold you back.” -Babe Ruth
Dawn
Karmen
Mindy
Nicole
Robin
Sophia
Heidi
Appt. Coordinator
Dawn
Appt. Coordinator
Karmen
Move: Tombstone
TV Series: King of Queens PT Appt. Coordinator
Mindy
Appt. Coordinator
Nicole
Appt. Coordinator
Robin
Appt. Coordinator
Sophia
Appt. Coordinator
Heidi